BI: Application for Mediation Customers Up 30 Percent

October 26, 2010

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According to him, the protection of customers becomes an increasingly important issue in an increasingly complex financial industry and the impact on changes in the legal construction of relationships between consumers and producers. Thus, care to clients in order to maintain the reputation risk and level of customer confidence is a factor that needs to be increased by the bank, he said.

 BI has instructed all banks to respond to and follow up every complaint submitted by the customer according to the portion of the bank. When disputes arise in the journey, then the bank has to offer to clients to resolve disputes through mediation banks by BI to find a solution which is equivalent, he said.

 To that end, BI will also encourage banks to formulate the steps necessary mechanisms and instruments for each customer and the bank\'s problem can be resolved so there is public confidence in the bank. This condition is authorized to encourage the public saving rate is currently low value is still below investment needs.

 Learning and improving information systems is good about the banking issue to the public, could be a complement Darmin further public confidence in the banking sector.

 On occasion, BI gives awards in the field of settlement of customer complaints to the Bank Muamalat Indonesia, Bank Mandiri, HSBC Bank and BRI. The award for the implementation of banking mediation provided to the BCA, Bank Permata, Bank Niaga and Citibank. (Mediaindonesia.com)